Frequently Asked Questions
Getting to Us
We are located at 13615 Sachs Avenue, Orlando, FL 32827. When driving, we are easily accessible from nearby Narcoossee Road and the Central Florida GreeneWay.
Ride our electric vehicle shuttle daily Monday – Saturday beginning at 5 p.m.
Sunday beginning at 11 a.m. or simply call/text (407)-280-5293 to request to be picked up from anywhere within the parameters on the map.
Ample nearby street parking is available.
No. There is ample street and lot parking steps from our front door.
Dining with Us
At Canvas we offer a casually elegant dining experience, which is why we recommend smart casual attire when dining in our restaurant.
Our market opens daily at 7:00 a.m.
Restaurant hours are
Monday - Thursday 11a.m. - 10 p.m.
Friday 11 a.m. - 11 p.m.
Saturday 10 a.m. - 11 p.m.
Sunday 10 a.m. - 9 p.m.
We are open most holidays including Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day. Please visit our website to view our seasonally-inspired dishes and offers or call (407)-313-7800 to confirm holiday hours.
Yes. We offer a variety of outdoor seating options overlooking beautiful Lake Nona. Enjoy stunning views any time of day while relaxing under the shade of table-attached umbrellas or under our string light accessorized pergola.
We accept cash, AMEX, Discover, MasterCard, and Visa.
Yes! We host live music Wednesday and Friday evenings.
We do not have TVs in our restaurant or bar.
Yes, we are wheelchair accessible.
Our Food & Drinks
We use a wide variety of ever-changing ingredients in our dishes. Please contact us or speak to your server to discuss your specific allergy concerns.
We offer a variety of vegetarian and vegan menu options with our soups, salads, and sides.
Yes. We love serving diners of all ages.
Group Dining & Private Events
We offer a number of venue options to fit your party size. For private events:
- Mosaic Room on the Water - seats up to 84 guests and serves up to 100 guests reception-style.
- Sapphire Room on the Water - seats up to 60 guests and serves up to 80 guests reception-style.
- Amber Room on the Water - seats up to 24 guests and serves up to 25 guests reception-style.
For semi-private events:
- Terrace on the Water - seats up to 60 guests and serves up to 80 guests reception-style.
- Chef’s Bar - seats up to 12 guests.
- Main Dining Room - seats up to 50 guests.
- Bar - serves up to 100 guests reception-style.
- Bar East - serves up to 20 guests reception-style.
- Bar West - seats up to 20 guests and serves up to 30 guests reception-style.
For more information about our group dining facilities, Click Here
We are located 10 minutes from the Orlando International Airport, and minutes from Drive Shack and Nona Adventure Park. Located near Lake Hart there are several water attractions as well as nearby Gatorland and the Crayola Experience.
Preferred Guest Rewards Program
Join the free Preferred Guest loyalty program to gain access to exclusive member events, receive the latest restaurant news and special promotions, and most importantly, earn points towards future rewards.
Members receive 1 point for every $1 spent (group dining contracted events not included). Upon earning 300 points, a $25 reward credit will be automatically loaded to your account and you will be emailed a notification. Reward credit can be used on food and beverages (including alcohol) at all Tavistock Restaurant Collection locations.
Our nationwide loyalty program converts your check balance (pre-tax) to points redeemable at any Tavistock Restaurant Collection location. Simply present your Preferred Guest Card at the end of your meal along with your method of payment.
Forgot your card? Provide your server with your full name, email, or phone number so they can look you up.
Let your server know you plan to redeem a reward and provide them with your Preferred Guest Card, email, phone number or first and last name. You will still earn points on any spend over the amount of your reward.
Yes, points can be earned on Gift Card and eGift Card purchases. Points are not earned, however, when gift cards are redeemed or on gift card purchases made during bonus card promotional campaigns.
If you have purchased a Gift Card or eGift Card online, please contact firstname.lastname@example.org and provide your confirmation number to be rewarded the appropriate points.
Preferred Guest points do not expire. Rewards expire 12 months from the date they are issued.
Edit your Preferred Guest account information and/or update your communication preferences here. Once logged in, click “Edit your profile” and uncheck the box labeled “Email Opt In.” You can also unsubscribe from any email communication by clicking the “unsubscribe” link at the bottom of the email.
Preferred Guest excludes all 75 Freebirds World Burrito locations across 5 states, which operates its own Fanatic Card rewards program. Purchase amounts applied exclude tax and gratuity. Card must be presented at the end of your meal with your method of payment. Points earned may take up to 24 hours to process. Members receive 1 point for every $1 spent when dining à la carte (group dining not included). Upon earning 300 points, a $25 reward credit will be automatically loaded to your membership card. Rewards are valid for one year from the date of issue and must be used in a single transaction of $25 increments. Rewards cannot be used towards the payment of group dining contracted events. Promotional point offers, including double or bonus points, may be subject to restrictions and blackout dates at the Tavistock Restaurant Collection's discretion. Points are not earned when a gift card is redeemed. Points are not earned on gift card purchases made during bonus card promotional campaigns.
No, you cannot add funds to a previously purchased Gift Card or eGift Card.
No, Gift Cards or eGift Cards are not redeemable for cash unless otherwise required by law.
No, Tavistock Restaurant Collection Gift Cards and eGift Cards do not expire.
Your Gift Card or eGift Card may be used toward the purchase of food, beverage, tax and gratuity at all participating Tavistock Restaurant Collection locations.
No, your Gift Card or eGift Card may not be refunded unless the Gift Card or eGift Card is presented with the original receipt within fifteen (15) days of purchase.
No, Tavistock Restaurant Collection is not responsible for Gift Cards or eGift Cards that are lost, stolen, destroyed, or used without your permission.
No, you must have a U.S. billing address to submit an order for an eGift Card.
Yes. Back Bay Restaurant Group Gift Cards can be used at all participating Tavistock Restaurant Collection locations.
No, unfortunately we cannot accept Bonus Cards after they expire.